Terms and Conditions cuci11 — Complete Platform Usage Guide

1. Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a binding agreement between you ("User" or "Member") and cuci11 ("Platform", "We", "cuci11") regarding the use of the website, mobile application, and all services offered by cuci11.

By accessing the cuci11 website, registering a new account, or using any part of the platform, you acknowledge that you have read, understood, and agreed to be bound by all terms set out in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of these Terms.

These Terms are established in accordance with applicable laws and regulations. cuci11 operates as an online entertainment platform in compliance with established industry wagering guidelines. In the event of any conflict between a translated version of these Terms and the Bahasa Melayu version, the Bahasa Melayu version shall prevail.

2. Eligibility and Account Registration

To register and use the cuci11 platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above or meet the minimum age requirement set by the laws in your region, whichever is higher.
• Reside in a region where the use of online betting platforms is legally permitted.
• Not blacklisted or prohibited by any regulatory body from using online betting services.
• Not registering using a false identity, misleading information, or on behalf of another person.
• Have never had an account suspended or terminated by cuci11 previously.

Each individual is only permitted to hold one account only at cuci11. Multiple account registrations by the same individual are strictly prohibited and may result in the closure of all associated accounts and forfeiture of any remaining balance without compensation.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, and valid mobile number. cuci11 reserves the right to request identity verification documents at any time to ensure the accuracy of the information provided.

KYC Verification Process

As part of cuci11's commitment to security and regulatory compliance, we carry out a strict Know Your Customer (KYC) process. You may be required to submit the following documents:

• A valid identity card, passport, or driving licence as proof of identity.
• A utility bill, bank statement, or other official document as proof of address.
• Bank statement or e-wallet account screenshot as proof of payment method.

Failure to submit the requested documents within the stipulated timeframe may result in the temporary suspension or closure of your account. cuci11 is not responsible for any delays in withdrawal processing arising from an incomplete KYC process.

3. User Account Management

Your cuci11 account is for your personal use only. You are not permitted to share your login credentials, transfer your account to another person, or allow any third party to use your account for any reason.

Password Security

You are solely responsible for maintaining the security of your password and account login details. cuci11 recommends that you:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for added account protection.
• Not using the same password across multiple websites or applications.
• Change your password regularly, at least once every three months.
• Not storing login credentials on public or shared devices.

If you suspect your account has been accessed without authorisation, please contact the cuci11 support team immediately. cuci11 is not liable for any losses incurred due to your negligence in safeguarding your account information.

Update Personal Information

You are responsible for ensuring that the personal information in your account remains accurate and up to date. Any changes to personal information must be updated via account settings or by contacting the cuci11 support team. cuci11 is not responsible for any issues arising from outdated or inaccurate information.

4. Deposits, Withdrawals and Financial Transactions

Cuci11 supports a variety of secure and trusted payment methods for the convenience of members in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All financial transactions are processed through a multi-layered security system protected by 256-bit SSL encryption.

Deposit Policy

• Minimum and maximum deposit limits are as stated on the platform's Deposit page.
• Deposits must be made using a payment method registered in your own name. Depositing using another person's account is strictly prohibited.
• Deposits are typically credited to your cuci11 account within minutes of a successful transaction.
• Cuci11 is not responsible for delays caused by third-party payment providers.
• Any deposit made through unauthorized means will be rejected and returned to the sender.

Withdrawal Policy

• Withdrawals are only processed to a bank account or e-wallet registered under the same member's name.
• Withdrawals will be processed within 1 to 3 business days once KYC verification is complete.
• Cuci11 reserves the right to request additional verification for withdrawals exceeding a certain amount for anti-money laundering compliance purposes.
• Withdrawals will not be processed if the bonus wagering requirements have not been met.
• Cuci11 does not charge any processing fees for standard withdrawals; however, your payment provider may apply certain charges.

5. Bonuses, Promotions and Rewards

Cuci11 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms stated alongside each promotional offer. The general terms applicable to all bonuses are as follows:

• Each bonus has wagering requirement that must be met before any withdrawal can be made.
• Bonuses may only be claimed once per offer unless otherwise stated.
• Bonuses cannot be transferred to another account or directly converted to cash.
• Cuci11 reserves the right to void any bonus obtained through means deemed to be abusing the promotional system.
• The maximum betting limit when using bonus funds is as stated in the relevant promotion terms.
• Cuci11 reserves the right to change, suspend, or cancel any promotion at any time without prior notice.

Members suspected of exploiting the bonus system — including but not limited to hedge betting, opening multiple accounts, or collusion — may have their bonuses suspended and their accounts subject to further investigation.

6. Game Rules and Fair Play

Cuci11 is committed to ensuring that all games offered on our platform are fair, transparent, and free from any manipulation. All games use a Random Number Generator (RNG) that has been independently certified by international bodies to guarantee the fairness of every game outcome.

General Game Rules

• Each game has its own rules accessible via the "Help" or "Info" section within that game.
• Cuci11 reserves the right to void any bets or games affected by technical errors or system failures.
• In the event of a dispute regarding game outcomes, the cuci11 server records are final and binding.
• Players are responsible for ensuring a stable internet connection during play. cuci11 is not liable for any losses resulting from connectivity issues on the player's end.
• Confirmed bets cannot be cancelled or modified except under specific circumstances determined by cuci11.

Sports Betting

For sports betting, all betting outcomes are based on official results issued by the relevant sports body or league. cuci11 reserves the right to suspend bets if there are doubts regarding the integrity of a sporting event. Betting results are typically confirmed within 24 hours after the match concludes.

7. Prohibited Conduct and Platform Abuse

The cuci11 platform is intended solely for lawful entertainment purposes. The following activities are strictly prohibited and may result in immediate account closure, balance forfeiture, and legal action:

• Fraud & Money Laundering: Any attempt to use the cuci11 platform for money laundering or other illicit financial activities.
• Use of Automated Software: Using bots, automated scripts, artificial intelligence, or any third-party software to gain an unfair advantage in games.
• Collusion: Colluding secretly with other players to manipulate game outcomes or exploit system vulnerabilities.
• Hacking & Unauthorized Access: Any attempt to hack, infiltrate, or disrupt the security systems of the cuci11 platform.
• False Identity: Registering using a false, borrowed, or someone else's identity, information, or identification documents.
• Error Exploitation: Exploiting any technical errors, pricing mistakes, or system disruptions for unauthorized gain.
• Harassment and Abuse: Any form of harassment, threats, or inappropriate conduct toward cuci11 staff or other users.

8. Intellectual Property Rights

All content on the cuci11 platform, including but not limited to logos, branding, graphics, user interface, text, images, videos, software, and source code, is the exclusive property of cuci11 or our licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are not permitted to copy, modify, distribute, display, publish, transmit, transfer, sell, or exploit any part of the cuci11 platform content for commercial purposes without prior explicit written consent from cuci11.

Use of the cuci11 platform does not grant you any rights over our intellectual property. Any unauthorized use may result in civil or criminal legal action.

9. Limitation of Liability and Disclaimer

The cuci11 platform is provided on an "as is" and "as available" basis. To the extent permitted by law, cuci11 makes no express or implied warranties regarding the completeness, accuracy, reliability, or suitability of the platform for any particular purpose.

Cuci11 shall not be liable for any direct, indirect, consequential, special, or punitive damages arising from or relating to:

• Use of or inability to use the cuci11 platform.
• Betting or game outcomes that did not go in your favor.
• Platform disruptions, delays, or technical failures.
• Unauthorised access to your account resulting from your own negligence.
• Any actions or content by third parties in connection with the platform.

10. Account Closure and Termination

You may close your cuci11 account at any time by contacting our support team. Before closure, please ensure you have withdrawn all eligible balances from your account.

Closure by cuci11

Cuci11 reserves the right to suspend or close your account without prior notice if:

• You have violated any provision of these Terms and Conditions.
• There is suspected fraud, money laundering, or illegal activity.
• You failed to submit the requested KYC verification documents within the stipulated timeframe.
• Your account has been inactive for more than 12 consecutive months.
• You have requested to be placed on the self-exclusion list.

If an account is closed due to a breach of terms, cuci11 reserves the right to forfeit any balance associated with the violating activity without compensation. Legitimate balances unrelated to the breach will be returned at cuci11's discretion once the investigation is concluded.

11. Amendments to Terms and Applicable Law

Cuci11 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the cuci11 website. It is your responsibility to review these Terms periodically.

Continued use of the cuci11 platform after any amendments take effect will be considered your acceptance of the updated terms. If you do not agree with the changes, you must immediately stop using the platform and close your account.

Law and Jurisdiction

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or relating to these Terms shall first be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to binding arbitration under the procedures established by cuci11.

By using the cuci11 platform, you acknowledge that you have read these Terms and Conditions in full, understood their content, and agreed to be bound by them. If you have any questions regarding these Terms, please contact the cuci11 support team via live chat, available 24 hours a day, 7 days a week.