Cuci11 takes every aspect of your personal data security and privacy seriously. We are committed to protecting your information using the latest encryption technology and industry best practices. Read this policy to understand your rights as a cuci11 member.
Six layers of protection we implement to safeguard the personal information of every member.
All data transmitted between your device and cuci11 servers is protected by industry-grade 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
Only authorised personnel may access member personal data, and only for legitimate service purposes. All access is logged and continuously monitored to prevent any misuse.
Your data is stored on servers protected by multiple layers of physical and digital security. Automated daily backups are performed to ensure your information remains safe and is never lost.
Cuci11 supports two-factor authentication to provide an additional layer of protection for your account. Even if your password is known to someone else, access to your account still requires a verification code from your device.
Cuci11 does not sell, rent, or disclose your personal data to third parties for marketing purposes. Your data is only shared with trusted service partners and only to the extent necessary to provide services to you.
Cuci11 complies with Malaysia's Personal Data Protection Act (PDPA). You have the right to access, correct, and request deletion of your personal data at any time through the designated channels.
Your Data Is Safe With Us
Over 100,000 members trust cuci11 to safeguard their privacy.
Register NowWelcome to the official website cuci11 at cuci11.net. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal information when you use our online betting platform.
Cuci11 is committed to fully respecting and protecting your privacy. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related regulations. By using cuci11's services, you agree to the collection and use of information as described in this Privacy Policy.
This policy applies to all information collected through the cuci11.net website, the cuci11 mobile app, and any interaction you have with our support and customer service teams. We encourage you to read this policy carefully and contact us if you have any questions.
cuci11 does not sell your personal data to any third party for marketing or commercial purposes. Your privacy is our priority.
In operating the cuci11 platform, we collect various categories of personal data depending on the nature of your interaction with us. The following is a detailed description of the data collected:
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identity | Name, MyKad, date of birth | KYC verification, AML compliance |
| Contact | Email, phone number | Communications, notifications, support |
| Financial | Bank account number, e-wallet | Deposit & withdrawal processing |
| Technical | IP address, device type, login records | Security, fraud detection |
| Activity | Wagering history, gaming | Responsible gaming, audits |
Cuci11 uses your personal data solely for legitimate purposes to which you have given consent. We do not use your data for any other purpose without prior notice and your agreement. The following are the primary purposes for which your data is used:
Your data is used to process account registration, verify your identity through the KYC process, handle deposit and withdrawal transactions, and grant access to all games and features available on the cuci11 platform. Without this information, we are unable to provide you with a safe and well-managed service.
We use technical data and transaction information to identify and prevent fraudulent activity, money laundering, and unauthorised access to your account. This includes monitoring unusual transaction patterns and automatically verifying your login location.
Your contact information is used to send important account notifications, the latest promotions, policy updates, and responses to customer support enquiries. You can manage your marketing communication preferences through your account settings at any time.
Your gaming pattern data is used to monitor the health of your playing habits. cuci11 uses this information to identify early signs of gambling-related issues and recommend appropriate self-protection measures, including betting limits and cool-off periods.
Anonymised usage data is used to analyse platform usage patterns, identify areas for improvement, and develop new features that better suit the needs of cuci11 members in Malaysia.
Cuci11 does not sell, rent, or trade your personal data. However, in certain limited circumstances, we may share your information with the following parties:
We work with trusted service providers to operate the platform, including payment processors such as DuitNow and FPX, cloud service providers, KYC verification companies, and gaming software suppliers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Cuci11 may be required to disclose your information to government authorities, law enforcement agencies, or regulatory bodies where mandated by law. This includes investigations related to money laundering, financial fraud, or other criminal cases involving the use of our platform.
Whenever your data is shared with third parties, we ensure that adequate data protection agreements are fully observed. Your data will never be sold to advertisers.
Cuci11 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or unintended disclosure.
Cuci11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the cuci11 platform. We recommend that you do not disable essential cookies to ensure a smooth and secure gaming experience.
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by cuci11. We fully respect these rights and provide straightforward mechanisms for you to exercise them.
You have the right to request a copy of the personal data we hold about you at any time. This request will be processed within 30 business days.
If your personal data is inaccurate or outdated, you have the right to request an immediate correction. You may also update most information directly through your account settings.
You may request the deletion of your personal data subject to our legal obligations. Some data may need to be retained for periods required under Malaysian law.
You have the right to object to the processing of your data for specific purposes, particularly direct marketing. Objection requests will be processed within 14 business days.
You may request a copy of your personal data in a machine-readable format for the purpose of transferring it to another service provider.
In certain circumstances, you may request cuci11 to restrict how we use your data while awaiting the resolution of an issue or dispute.
To exercise any of the above rights, please contact the cuci11 support team via live chat available 24/7 or email us at [email protected]. We will process your request within the stipulated timeframe.
Cuci11 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| KYC & Identity Records | 5 years after account closure | AMLA legal requirements |
| Transaction Records | 7 years | Tax and financial audit requirements |
| Game Activity Logs | 3 years | Responsible gaming, audits |
| Communication Logs | 2 years | Customer support references |
| Cookie Data | 13 months | Platform performance and analytics |
Once the specified retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity. The deletion process is carried out using methods that comply with accepted information security standards.
The cuci11 platform is exclusively for users aged 18 and above. We do not intentionally collect any personal data from individuals under the age of 18. If we discover that a child's personal data has been collected without our knowledge, it will be deleted immediately and the associated account will be closed.
If you are a parent or guardian who believes your minor child has registered on the cuci11 platform, please contact us immediately through our support team. We will take prompt action to address the matter.
Cuci11 reserves the right to modify this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements. Any significant amendments will be communicated to you via:
Your continued use of the cuci11 platform after any amendments take effect will be considered acceptance of the updated policy. If you do not agree with the changes, please stop using the platform and close your account through our support team.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us through the following channels:
We aim to respond to all privacy-related enquiries in a timely manner. Your satisfaction and comfort as a cuci11 member is our top priority.